Keller HRM 592 Week 4 Course Project
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Keller HRM 592 Week 4 Course Project
Course Project: How may i help you?
Chick-Fil-A vs McDonald’s
Abstract
Why does a trip to McDonald’s feel like a task and one to Chick-Fil-A feel like an experience?
Table of Contents
Background.. 2
The Chick-fil-A Vision and Mission.. 2
Training and Development. 3
Closing the Gap: From Training room to Dining Room... 4
McDonald’s Vision and Mission.. 4
Training and Development. 5
Closing the Gap: From Training room to Dining Room... 5
In Comparison: The Chick-fil-A or Micky “D” Way.. 6
Needs Assessment Design, Implementation, and Analysis. 6
Strategy.. 6
Design.. 8
Implementation.. 8
Analysis. 9
Recommended Training Strategy and Design.. 10
Cost-Benefit Analysis (ROI). 11
Training Evaluation Plan.. 12
References. 12
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